--- title: "Support" id: "3227" type: "page" slug: "contact" published_at: "2020-09-07T09:38:10+00:00" modified_at: "2021-09-23T12:06:54+00:00" url: "https://wppool.dev/contact/" markdown_url: "https://wppool.dev/contact.md" --- # Get in touch ### How can we help? We usually respond within an hour, but it may take longer on the weekend. ## Frequently asked questions [Do you offer refunds?](#collapseOne) We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. But we always want to know your problem and try to solve them as soon as possible. Our goal has always been to create a happy, thriving community. [Can I upgrade to a different product option after signing up?](#collapseTwo) Yes, you can upgrade your subscription at any time after signing up. Just simply let us know, pay the difference between the packages and, we will take care of the rest! [What are your business hours?](#collapseThree) We offer 24/7 support, 365 days a year, to ensure that you can reach us whenever you need to. [Can I use WPPOOL products on my client’s websites?](#collapseFour) Yes, you are free to use our plugins to build websites for your clients as long as you have a subscription to use. We love providing developers with innovative and effective solutions for their clients. [Can I use your plugins on multiple websites?](#collapseFive) Yes, you can use our products on multiple websites depending on your subscription. If you need more than the offered site options, feel free to let us know anytime! [How do I cancel my subscription?](#collapseFive2) Our payments and subscriptions are processed by FastSpring. To manage your subscriptions, please visit [https://wppool.onfastspring.com/account](https://wppool.onfastspring.com/account) . Then provide your email address and follow the instructions sent to your email. [What happens if I cancel my subscription?](#collapseSix) If you cancel your subscription, then your account will remain active for the rest of your one-year term. After that, you will lose access to the product, its updates, and tech support. You may continue using the products that you have already downloaded or purchased forever. [How do I know about the latest updates and offers on your products?](#collapseSeven) Subscribe to our newsletter using the form below to know the latest update on our products and the best WordPress deals. Keep an eye on our social media handles too! [What is your response time for customer inquiries?](#contactOne) We aim to respond to customer inquiries as quickly as possible, but our response time may vary based on the volume of inquiries we receive. Rest assured that we are dedicated to addressing your questions or concerns promptly and effectively. [What payment methods do you accept?](#contactTwo) We accept all major payment methods, so you can choose the payment option that works best for you. [Can you assist me with setting up my account?](#contactThree) You can reach us for any sort of assistance required. However, we encourage you to check our [documentation page](https://wppool.dev/docs/) , which contains step-by-step instructions for all our plugin installations. If you still have questions, please feel free to reach out through the support form on this page. [How can I report a bug or technical issue?](#contactFour) Please report any bug or technical issue by sending an email to support@wppool.dev. Please mention the steps required to regenerate the bug or technical issues. [Do you offer customization services?](#contactFive) Yes. Please reach us through support@wppool.dev with your primary requirements. If we find your project suitable, we will reach out to you for further steps. [What is your privacy policy?](#contactSix) Our privacy policy can be accessed at [https://wppool.dev/privacy-policy/](https://wppool.dev/privacy-policy/) . ![Card image](https://cdn.wppool.dev/assets/img/wppool-image/documentation.png)#### Documentation Get to see the necessary documentation regarding our products. [Open docs](https://wppool.dev/docs/) ![Card image](https://cdn.wppool.dev/assets/img/wppool-image/video-tutorials.png)#### Video tutorials Get to see the necessary video tutorials regarding our products. [Watch videos](https://www.youtube.com/channel/UCzMNIb1_6rjPP--6iWrZ7aw) ![Card image](https://cdn.wppool.dev/assets/img/wppool-image/customer-supports.png)#### Customer support Get in touch with our support team for one-to-one assistance. [Get support](/contact/) ![Card image](https://cdn.wppool.dev/assets/img/wppool-image/chat-group.svg)#### Community forum You can also connetc with community and get help and suggestions. [Join the group](https://web.facebook.com/groups/826561904732714/) ## Join Our Community Join our ever-growing community for the latest offers, updates, support, and more ![Image](https://cdn.wppool.dev/assets/img/community-img/comminity-group-1.webp) [Facebook](https://lnk.wppool.dev/la2gPZG) [Reddit](https://www.reddit.com/r/WPPOOL/)