When you are chatting with customers, it becomes easy to understand and resolve the problems of the customer quickly. If you have an eCommerce store, you can easily set up a live chat feature on your online store to let customers contact you. Although it can get slightly complicated as you can have a multi-vendor marketplace with several vendors.
How will the customer communicate with the right vendor when they want to resolve a problem with one of the products they purchased?
So, in today’s article, we will discuss some of the best WooCommerce multi-vendor chat plugins that will help you set up a chat solution for your marketplace.
Table of Content
Chat Widgets compatible with Multivendor Marketplaces
This multivendor live chat plugin really helps you grab the selling opportunity within the first 8-10 seconds. This amazing chat widget for WordPress multivendor sites will help you communicate with your customers easily. Yes, it has all the necessary features to make your live chat look attractive and smooth. It is one of the best WooCommerce Multivendor chat plugins.
Also, it has integrations with popular multivendor marketplace plugins like Dokan, WCFM, WC Vendors, etc.
Features
- You can show up to 2 different chats to channels at a time.
- Select the location of the widget (bottom left/right).
- Select triggers as to when the chat widget should appear. You can show it after a few seconds, on the page scroll, or use the exit intent trigger.
- Choose from amazing attention effects including bounce, waggle, sheen, and spin, fade, blink, pulse. Your attention effect will help you capture the attention of your website visitors and increase the conversion rate.
- The pending message icon will let your users know that you’re waiting for them to contact you.
- Fully customize all chat icons including colors and text on hover and chat button opacity.
- You will get different button designs
- In the pro version, you will be able to show all 19 channels
- For widget customization in the pro version, you can choose a background color, change the size of your widget, choose from different widget designs or upload your own.
That is why it is one the best WooCommerce Multivendor Chat plugins.
Talk JS Pro
If you are looking to create a connection between vendors and customers in your WordPress marketplace then this is one of the most popular chat solutions.
TalkJS is easy to set up and you can easily maintain while it has several advanced features to make the chat seamless. To use this solution, you can sign up for an account with TalkJS, and then use the free TalkJS WordPress plugin to integrate it with your site.
You will find a huge range of features including pre-built notifications, file and location sharing, etc with TalkJS.
It also has integrations with popular multivendor marketplace plugins like Dokan, WCFM, WC Vendors, etc. You can easily integrate TalkJS chat for interactions between vendors and customers.
Features
- You can create an advanced chat interface between your vendors and customers.
- You can find great features for a great customer experience such as file and location sharing, use of emojis, badges, reading and typing indicators, etc.
- Desktop notifications as well as push notifications.
- Feedback on custom SMS or email communication when you are not live on chat.
- Conversation history for better customer service.
- Chat pop-ups for better communication.
WordPress WooCommerce Marketplace Buyer Seller Chat Plugin
This is another best WooCommerce Multivendor Chat plugins that you will find when setting up a live chat option between vendors and customers.
With this chat plugin, different vendors will have the chance to provide chat support to their customers directly. You can easily customize the plugin as this plugin offers a wide range of user-friendly features.
Features
- You can create a smooth communication channel between buyers and vendors on your WooCommerce multi vendor store.
- Easily access an effective chat management system.
- All the vendors have the flexibility to change chat status according to their own priorities.
- You can use support emojis as they provide more interesting conversations.
WooCommerce Vendors and Customer Conversation
Another useful plugin is to create a live chat interface between vendors and customers. As it is one of the best WooCommerce Multivendor Chat plugins.
This plugin offers a conversation panel for each of the orders. It has a wide range of features that will ensure seamless conversations with all customers in your marketplace. It is very easy to use this plugin. For every order, there will be a button that the customers can use to get in touch with the vendor.
Vendors will be able to see these messages from their order panel and respond. This plugin is compatible with popular multi-vendor solutions such as WooCommerce Product Vendors and WC Marketplace.
Features
- You can create a smooth conversation between vendors and customers in your WooCommerce marketplace.
- This plugin integrates well with multiple vendor solutions like WooCommerce product vendors and WC Marketplace.
- Customers and vendors will be able to attach files to the conversation.
- You will find a responsive user interface that will make the conversation smooth on all devices.
- Email notification option to make sure no queries are missed.
CometChat
If you are looking for an advanced live chat solution for your WooCommerce site, you can try out CometChat. It is one of the best WooCommerce Multivendor Chat plugins in the industry.
You need to choose a suitable plan first and then install this WordPress plugin to integrate CometChat with your site. It has several top-notch features that will help you control the conversations on your store. You can easily create chat groups, create one-on-one conversations, also you can prevent chat access based on user role, etc with CometChat.
Features
- You can create a seamless chat interface in your WooCommerce marketplace.
- Easily attach files and multimedia to chat conversations.
- You can see the status indicators to confirm when a chat agent is online.
- Stickers and emojis to express better in a conversation.
- Collaborative whiteboard for visual representation of issues.
Conclusion
Hopefully, these best WooCommerce Multivendor Chat plugins will help you set up a seamless chat interface to help vendors and customers on your online marketplace. Leave us a comment if you have any query.
