FormyChat Triggers & Targeting in FormyChat Floating Widget

Control when, where, and how your FormyChat Floating Widget appears. With Triggers & Targeting, you can create a personalised chat experience instead of displaying the widget every time on every page.

How to turn on Triggers & Targeting #

1. Log in to your WordPress Dashboard.
2. Navigate to FormyChat → Floating Widget.

3. Edit an existing widget or create a new one.
4. Open the Triggers & Targeting section.

Understanding Triggers #

Triggers determine when your Floating Widget appears to visitors. The widget displays as soon as the page loads by default.

Best for: Customer support, contact widgets, and live chat.

1.1 Time Delay #

Display the widget after a specified number of seconds.

For example:

• 5 seconds
• 10 seconds
• 30 seconds

This gives visitors time to explore your page before the chat widget appears.

Best for: Giving visitors time to explore your content before starting a conversation.

1.2 Scroll Trigger #

Show the widget after visitors scroll a certain percentage of the page.

Examples:

• 25%
• 50%
• 75%

Ideal for engaging visitors who are actively reading your content.

Best for: Engaging visitors who are actively reading your content.

1.3 Exit Intent (If Enabled) #

Display the widget when FormyChat detects that a visitor is about to leave your website.

Best for: Recovering abandoned visitors, promoting offers, or encouraging conversations.

Understanding Targeting #

Targeting determines where the widget appears.

2.1 Exclude Pages #

Hide the widget on selected pages.

Examples:

• Cart
• Checkout
• Thank You
• Privacy Policy

Best for: Reducing distractions on important pages.

2.2 Exclude Posts #

Display the widget only on selected WordPress posts.

Best for: Showing the widget only where it adds value.